8 STEPS TO LIVING

a life without regret

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss

Applying the motto “life of no regrets” to your business can be a secret to success. In my case, I made a commitment to improve my life, while at the same time enjoying it more in the present rather than worrying about what could happen—or what had already happened. Here’s a list of ways to live a life of no regrets when it comes to managing your business.

Frank Fiume is a pioneer in the youth sports industry and the founder of i9 Sports—the nation’s first and leading franchisor of youth leagues and camps. 

Meet Frank

In 2003, Frank sold ABA in order to create i9 Sports, a business that catapulted him to national recognition and that Entrepreneur magazine ranked as the #1 children’s fitness franchise. Frank has been featured on Fox Business News, HBO Real Sports, and in dozens of publications and national news media outlets, including USA Today, Sports Illustrated,and The Wall Street Journal.